Returns & Exchanges
At Maud's Coffee & Tea, we want you to be perfectly satisfied with every brew, which is why we offer a 30-day satisfaction guarantee on all our products. Due to the perishable nature of our coffee and tea, we provide replacements or store credit for items that do not meet our high quality standards.
Contact Support
Reach out to our customer experience team within 30 days of your delivery date with your order number and the reason for your request.
Provide Documentation
For items damaged during transit or quality concerns, please include a clear photo of the product and packaging to help us improve our shipping process.
Review Process
Our team will review your request within 2 business days to determine if a return shipment is required or if a direct replacement can be issued.
Resolution
Once approved, we will immediately process your replacement order or issue a store credit to your account for future coffee and tea purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing